size : length 18cm , heigh 5cm
Size: as picture shows
5 colors for your choosing
Easy to clean
Can be used for food or water holder
1pc x pet bowl (other accessories are not included)
Please allow 0.5-1cm errors due to manual measurement
Item color displayed in photos may be showing slightly different on your computer monitor since monitors are not calibrated same
1.Free Shipping for most countries . we ship to you by china post air mail . epacket for US .
2. The tracking number will be provided after your order has been shipped.
3. If your order more than 2KG . we will auto choose the express delivery ( DHL / FEDEX IE / EMS ) for you. It will take 5 – 10 days .
4. If you can’t receive your item in 4 weeks , please let us know, we will check it for you .
Noted:we can’t assure exact delivery time of china post air mail . because it depends on local postal services’ efficiency .
1.Your satisfactory is our only persuit . Your feedback is extremely important to us .
2.Please kindly leave us positive feedback once you’re satisfied with your purchase .
3.Please don’t hesitate to contact us if you’re unhappy with your buy , we will do our best to resolve the problems for you .
1.We accept all resonable replacement and refund . please contact us first for details .
2.For the reason of Lost or Damage and the return shipping fee will be paid by the seller. Buyer s are required to take photos on the damaged item and send the item back within 7 days after item received .
3.Return must be shipped via registered mail to ensure safety .
If you have any other question, please contact me for details . trademanager and e-mail are all ok. if my trademanager is not online, please give me a e-mail, i will reply you ASAP . Thanks .
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Spot's Pet Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of spotspetshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.