NOTE: 1 lot = 2 pieces.
Specification: comb interior is about 8 cm * 3.5 cm
comb (whole) is about 13.5 cm * 9.7 cm
Material of comb: Plastic+stainless steel
Suitable pet: all cats and small dogs
– 100%Brand New and High quality!
– Effectively reduce the hair knotted,make the dog’s hair more shiny and bright!
– Unique airbag protection for grooming pet hairs of various parts of the body. Antistatic design, let love pet comfort, enjoy the wonderful leisure time!
– Handle parts adopt TPE, PP environmental protection material, does not cause the pet or the human body skin allergies
– Use for small dogs or cats,can promote the blood circulation and make the dog’s hair more shiny and bright.
Comb airbags have two colors, gray and red, Because each batch of goods to reach our warehouse may be not the same, so two colors combs sent at random, can not specify the color.
High quality with delicate craftsmanship. It makes your pet much more lovely and cute.
We accept the payment methods provided by AliExpress Escrow.
The Escrow service on AliExpress is powered by Alipay.com, a leading third-party online payment platform from the Alibaba Group. Escrow allows you to pay securely online without exposing your credit card details. You can also track delivery of your order and payment is only released to the supplier after you confirm you’ve received the order. Escrow is fast, safe and easy to use!
– Payment will only be released to the supplier after you confirm you’ve received the order.
– Track delivery using a unique tracking number on the shipping company’s website.
– Aliexpress need 12-24 hours to verify your payment, please be patient.
– Sometimes, if you do the payment via bank transfer, your bank may need 3-5 working days to confirm. (for example, some Brazil “Boleto”).
If you have any question, please not hesitate contacting us, We could chat online by ali-trade manager or we could leave message on aliexpress.
Then, you pay the money on aliexpress if you confirm.
Item will be arranged shipping for you within 3-7 business days after payment.
We recommend delivery goods by
airmail (if products weight less than 2KG),
or EMS(if products weight more than 2KG)
Because airmail and EMS is cheaper than DHL, FEDEX, UPS.
a) Normally,the airmail need 7-30 business days to delivery.( In some cases, it may take longer due to delay in custom clearance or during the holidays.) If you are hurried to get the products, you can choose others. usually other only need 3-7days .
b) Please provide your correct detailed address, zip code and full name. (Russian buyers, please must provide the full name and complete address. Belarus and Ukraine buyers, provide the full name will be better for custom clearance.)
c) Customers shall be responsible for potential tariff and local taxes of destination country(if any). We ONLY handle the shipping.
We aim to please the customer.
Our products are direct from factory, there is no middle man, no high markup, so we can provide quality items at very competitive price.
If for some reasons you receive any of our products damaged from shipping or some other flaw, we would be happy to replace it at no charge. Customer need pay the back shipping cost.
Please contact us immediately and we would be HAPPY to assist you in any way.
We would appreciate you contacting us regarding any issues before leaving us FEED BACK if you are not satisfied with any of our products.
When you are satisfied with our items and service, thanks to give positive feedback and 5 star rate, and we will leave too, thank you!
Thank you for viewing and welcome back again!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Spot's Pet Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of spotspetshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.