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Cute Home Cat Dog Pet Bed Stairs Ladder Foldable Dog Ramp Pet Mat Mesh Breathable Pet Steps 2-steps With Detachable Soft Cover

92% of buyers enjoyed this product! 20 orders
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67x39x11cm
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Product Description

Company Introduction

We have a wide range of products for your choice.All of our products are made from environment friendly material. We have a very professional QC team to double check all details to guarantee you receive no quality issue products.  

 

With “Integrity, Creativity, Loyalty, Dedication” being our commitments to both customers and partners all over the world, we believe that our hard work, unique designs, reasonable prices, 

quality products, prompt delivery, and efficient and professional services will meet your expectation

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Detail information

SIZE:  Flat:67x39x11cm,folding:46x39x22cm

 
Two use as mat and a steps
  • Your pet will love this 2-Step Dog Stairs,this staircase features nonskid treads on each step to help keep your pet safe.
  • It’s a stylish way for you to keep things organized, all while keeping your small pets happy  
  • Great way to help small pets get to their favorite spot on the couch, chair or bed
  •  

Product picture

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Buyer guideline

Payment term

1,We accept T/T and western Union and Escrow,you can choose yourself.

2,Full payment must be made within 7days after placing your order,or the order will be invalid or canceled by the systerm.

3,Make sure that you have completed all the detail information like contact person,address ,post code and telephone number when filling in your buyer’s information.

Returns Policy and Feedback

1,All the goods are inspected before shipment,so if you are not satisfied with the purchase,you must contact with us within 24hours after receiving your goods.after we agree with your change request ,then return the good in one week

2,The shipping and handing change is not refundable and customer should be responsible for all the charges of returning and reshipping.

3,All return items must be in its original conditions,including box and accessories.Men made defects are not guaranteed,such as broken scratched and so on.

4,For any items ,pls send by EMS or yor local post when send back with freight paid

 

Feedback

1,Buyer’s early confirmation will be highly appreciate after received the items

2,Since your feedback is very important to our business development,we sincerely invite you to leave positive feedback (five star)for us if you are satisfied with our product and service.It just take you 1 minute,but has extremely vital significance to us.

3,If you don’t receive item after estimate time, please contact us first. We will investigate and give full refund to you immediately .

If you are dissatisfied with our items or  service, Please contact us before leave Neutral or Negative feedback, We will try our best to work with you to solve any problem.Thank you for your understanding!

 

If you have any question, please feel free to contact me.

contact zbb

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Spot's Pet Shop (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of spotspetshop.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.