Safe to Use: Powered by DC 12V, low voltage and power. 55 Degree Centigrade overheating protector to prevent the high temperature burn, heating slowly on balance, more secure to use.
Durable for Use: Made of PVC fireproof material, IP67 waterproof and dustproof. Plastic-wrapped chew resistant cord casting, shielding the product from pets’ chewing while also keeping them safe.
Humanization Design: Removable cover, soft and comfortable, it’s convenient to clean by machine or hand. It can be placed in your existing pet’s bed or just let your pet lay on it directly.
Easy to Use: Visible LED display on control box shows temperatures of the heating pads accurately, 7 grades to adjust the temperature (25~55 Degree Centigrade)
Suitable for senior pets, arthritic pets, new born pets, pregnant pets and ill pets, perfect for dog houses, porches, garage floors, barns, or even the living room.
Risk of electrical shock
Warning: the product is designed specifically for pets and not to be used by humans.
This is an electrical product. Please read all directions before use. Failure to do so may result in electrical shock or fire causing serious bodily injury.
1. Read all instructions before using this product.
2. For indoor use only. Do not use outdoors.
3. For pet use only. Not for human use.
4. Do not use if any visible damage is apparent (cracks, tears or blistering).
5. Only use in conjunction with a pet bed, don’t cover anything on heating pad.
6. Do not use cord as handle.
7. Do not puncture or use any sharp object to secure the pad in place.
8. Unplug when not in use.
9. Place cord facing to the back of the bed away from how the pet enters the bed.
10. Do not immerse pad in water.
Type: Pets Heating Pad
Material: PVC, lint fabric
Item Color: Brown
Adapter Input: AC100-240v 50/60Hz
Adapter Output: DC12V 1250mA
Certification: CE, RoHS, FCC, SAA, SPE, GS
Size: 40*30cm / 15.7*11.8″ (L*W)
Net Weight: 0.4kg / 14.1oz
1*Pets Heating Pad
1*Spare Blue Cover
1*Power Adapter, US Plug (1.4m / 4.6ft cable length)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Spot's Pet Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of spotspetshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.