[name] new arrivals Pet Dog combs dog hair cleaning brush for pet Grooming Comb Tool Pet Supplies Dogs Cats Combs Gilling both sides
[feature] do not hurt dog skin
[packing] opp bag
[place of origin] china
[size] length 21.5cm,width5.5cm
1,because the measurement of each person is different ,there maybe 1-2cm errors,please kindly understanding .products regardless of pet breeds and gender.
2,if you have any questions ,please contact us .because of the time difference ,maybe we can not reply you at once.we will reply you as soon as possible when we are online.best regards.
A:I am not sure about the size ?
B:do not worry ,please tell us the size of your dog , we will suggest the size for you !
Is the item in stock?
B:All the items in the store are in stock! if some special items are out of stock ,we will tell you as soon as possiable.
could you give me some gift when I buy more than one piece?
B:when you buy more than 3 pieces ,I will send you a gift !
When will you send my order?
B:We usually send your order out in 2 days.
Would you please low value on my parcel?
B:yes,We always do this.
How to track my parcel?
B:Please Email us and we will check it for you and tell you the tracking informations when we are online.
When time is ending and I do not get my parcel,What should I do?
B:Send us a message to extend the protection for you.
When will I get my parcel?
B:You may get it in 15-45 days. For Customers from Brazil,the time is 50-60 days.
When I get the parcel,the item is broken or have other problems.What should I do ?
B: Please contact us before open dispute.We will solve the problem for you and try to make you satisified.
Enjoying your shopping in our store!!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Spot's Pet Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of spotspetshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.